my|assistant – real estate virtual assistant

with my|assistant, it’s done!

Information|Policies

We are thrilled to be able to help you take your business to the next level. Please read through our policies to ensure you feel we are a good fit for your business. If you have any questions or concerns, please ask before we begin working together. Your honesty and prudence are greatly appreciated.

In any working relationship honesty and integrity are crucial. Respect for one another as human beings is necessary. We reserve the right to bow out of any relationship we feel is demeaning, damaging to our reputation or credibility, or is without honesty. We hope you reserve the same right.

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Hours of Operation

We work crazy hours. Early morning, late evening, everything in between. We know you do, too. We make every effort to provide immediate response to your projects and questions. Please note that we take one day off per week.

Projects requiring completion within 12 hours, on a weekend, or a holiday are considered rush jobs and will incur a 20% rush fee.  my|assistant reserves the right to charge this fee at our discretion.

Communication

Our primary means of communication is email. Clients must be able to utilize email and check it frequently. Email ensures our ability to maintain communication records and helps expedite your projects.

Please feel free to call us at 574.210.8215. If you cannot reach us, please leave a voicemail and we will make every attempt to return your call via phone or email that same day.

Invoicing & Payments

Invoices are sent at the end of every month and are payable upon receipt. Payment reminders will be sent out 2 weeks after invoices are sent and again around 3 weeks after. When invoices are not paid within 30 days, a $10 late fee will be assessed on any overdue invoice. The payment reminders are to help you avoid that fee, not to harass you. Customers with 3 late invoices in a 12 month period will be required to submit a credit card to charge at the end of the month OR to pre-pay an entire month based on their previous average montly balance.

In the unlikely event that we need to use an outside collection agency, any collection costs will be added to your account and will be your responsibility.

Out of Area Customers (not local to Michiana area)  & Website Clients: A credit card is required and will be kept on file to charge per project, weekely, or monthly as is best fit to our relationship.

Payments can be made via cash, check, or credit card. Automatic payment plans are also available.

Satisfaction

We work hard to make sure you are happy with our work. Some projects cannot provide guaranteed results, however. For instance, if you ask my|assistant to do research online for a brand new computer with 80GB hard drive for $100 we may not be able to find one. You still have to pay for the time we put into that project. If you send us a photo to edit and due to the photo quality given to us it cannot be edited in the manner you are hoping, you still have to pay for the time we spent editing the photo. Again, we want you to be thrilled with the results of any project we complete but we can only do so much with what we are given.

If you are not satisfied with the results, it is your responsibility to let us know immediately so we can try to rectify the situation and we will do everything in our power to make you happy. If you don’t tell us, we can’t help fix it and we can’t adjust the invoice on something we don’t know about.

So communicate with us. We will bend over backwards (not literally, unless we are able) to make you jump for joy with our service.

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